Kitchen United adds storage lockers at two locations

A woman orders food from an Apex vending machine

Written by James Shea

Apex Order Pickup Solutions and ghost kitchen company Kitchen United have expanded a partnership and are now offering self-serve, automated food lockers at two additional locations. They are in Garden City, N.Y. and Torrance, Calif. 

Through the arrangement, customers order from Kitchen United’s app, website or kiosks and select the time they want to pick up their food from the locker. Once the order is ready, Kitchen United employees simply scan a code to load the order into the locker.  Customers, in turn, receive a unique pickup QR code to scan at the locker and take their order.

“We are thrilled to grow our partnership with Kitchen United as the ghost kitchen concept continues to thrive,” Apex Order Pickup Solutions Chief Executive Officer Mike Wills said.  “The innovative technology that is the heart of our Apex smart food lockers allows Kitchen United to track their orders from creation to pick up, increase efficiency based on real-time data insights and ensure busy customers can pick up their food orders quickly and safely.”

Contactless pickup is becoming more common, and Apex offers a solution. Besides contactless ordering, the lockers give companies data on the transaction and wait times.

“Kitchen United has been using the Apex smart food lockers since the beginning of 2021, and we’re impressed with how simple they are for both our employees and our customers to use,” said Kitchen United Chief Operating Officer Joy Lai. “Placing Apex smart lockers in high-traffic or centrally located sites allows us to bring even more convenience to our customers by offering them not only the ability to order from multiple restaurants via a single platform, but also the option of picking up their food in a simple and quick manner.”

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