The food industry is changing quickly. Historically, people went out to dinner or shopped in a grocery store. They might have ordered a pizza or done take out. Now, the line between grocery shopping, restaurant dining and take-out is blurring. People can order a meal kit from a restaurant and take the kit home to prepare. Or, they can order a full meal at a grocery store or do take out.
Technology is the key, making it simple and efficient to order food online and have it delivered. No longer does a person have to pick up the phone and order pizza or takeout. The same is true for grocery shoping. A few clicks of the mouse and customers can have groceries delivered to their doorsteps.
Food industry ordering
Online food order is expected to be $200 billion by 2025. (Frost & Sullivan)
42% of food purchases are done online (Lavu)
43% of people say they order online because don’t feel like cooking (Statista)
70% of consumer prefer ordering online for delivery (Deloitte)
56% of traffic to U.S. food-brand websites is generated by search engines (Gartner)
40 minutes is the longest waiting period people will accept for delivery (US Foods)
Online grocery ordering and delivery
53% of consumer bought groceries online during the pandemic (Oracle)
93 percent of consumers say they plan to continue shopping for groceries online after the pandemic. (Oracle)
73% of online grocery orders were delivered (Oracle)
41% of consumers use technology to make shopping easier (Inmar Intelligence)
68% of shoppers use a mobile app while shopping (Inmar Intelligence)
Restaurant delivery
63% of people have dined in at a restaurant during COVID (The Manifest)
58% of people feel uncomfortable eating at a restaurant during the pandemic. (The Manifest)
60% of diners are interested in ordering a take-home DIY meal kit from restaurants (US Foods Holding Corp)
34% of consumers order up to $50 when buying food online (Statista)
87% of people who use third-party apps. believe it makes their life better (Mintel)
60% of millenials says they have restaurant food delivered to watch a movie or TV show (Mintel)
51% of people order delivery from a casual food restaurant (Gloria Foods)
Ghost kitchens are expected to be a $1 trillion industry by 2030 (U.S. Foods)
$8.5 is the most a consumer will pay for delivery (U.S. Foods)
Meal kit delivery
30% — HelloFresh was the leading meal kit company in the United States in 2018 (Statista)
81% of customers believe delivered meal kits are more healthy than takeout food (Harris)
37% say meal boxes save time on groceries (Harris)
92% were satisfied with the quality of the food in their meal kit (Harris)
People under age 35 are more than twice as likely to have used a meal kit service. (Technomic)
27% of meal-kit users say they have switched companies since they first started using meal kits (Technomic)
Food delivery apps
45% of restaurants deliveries are made with Doordash (JP Morgan)
$8.50 is the most customer will pay in deliver fees (US Food Corp)
15% of customers complained the food was not hot enough. (US Food Corp.)
28% of delivery drivers admitted sampling food (U.S. Food Corp.)
33% of consumers say would pay more for faster delivery service (Omni Experience)
87% of people say third party delivery apps make their life easier (Omni Experience)
Robot delivery
The robot food delivery market is predicted to grow to $34 million in 2024 (Market and Markets)
85% of last-mile delivery will be completed by autonomous vehicles by 2025 (Market and Markets)
Food safety
85% of consumers would like restaurants to use tamper-evident labels to address the concern of delivery drivers eating from takeout orders (US Food Holdings)
58% of foodborne illnesses are attributed to norovirus. (CDC)
Fish has the largest number of cases associated with food-related sickness at 17% (CDC)